FAQ
What is Toyota Mobility?
Toyota mobility is a program designed to address the transportation needs of people who have a disability or who have a family member with a mobility issue. The program provides both financial assistance and a variety of mobility solutions to meet your needs. Financial assistance includes customer cash assistance up to $1,000 to supplement the cost of required adaptive equipment and extended-term financing up to 96 months for the vehicle and adaptive equipment through Toyota Financial Services. Toyota Mobility solutions fall into two main categories: Wheelchair Accessible Siennas and other adaptive mobility equipment which can be installed on other Toyota Cars, SUVs, and Trucks. Please click on the Mobility Solutions link for more information.
Who has access to Toyota Mobility?
Customers may visit any one of our over 1200+ Toyota dealers in the continental USA (including Alaska) for more information on Toyota Mobility. Toyota Mobility assistance is provided to any original purchaser or lessee of any new Toyota vehicle and applies to adaptive mobility equipment purchased within the first 12 months of the customer's vehicle delivery date.
What equipment will I need and where do I get assistance?
Toyota Mobility solutions are customized to meet your individual needs. When it comes to mobility solutions, one size does not fit all. Your Toyota dealer can explain options and refer you to their mobility dealer partner if you already know what equipment you may need. If you are unaware of the specific equipment needed, Toyota Mobility recommends that you contact a driver assessment specialist in your area to identify the adaptive equipment best suited to meet your individual needs.
What types of adaptive equipment can I obtain reimbursement for?
Please refer to page 3 of the Reimbursement Application Form.
Can I get assistance for financing my mobility equipment?
Yes, assistance is available through Toyota Financial Services and participating Toyota dealers upon credit approval. Toyota Financial Services provides flexible, extended-term financing for persons with physical disabilities, or their families, for purchasing a new Toyota vehicle with the installed adaptive equipment (including installation costs). Please contact your local Toyota dealer for details.
Where do I get a reimbursement application form?
In addition to the printable PDF version of the Reimbursement Application Form on this website, forms are also available from your local Toyota dealer, or upon request by calling the Toyota Brand Engagement Center at 1-800-331-4331. You can also contact us here.
What are the time limits for applying for a reimbursement?
Reimbursements must be applied for by the original vehicle purchaser within 90 days of the completion of the adaptive equipment installation. Equipment installations must be completed within 12 months of the new Toyota vehicle delivery date.
How long will it take for me to receive my reimbursement?
Payment to the individual Mobility Assistance Program customer will be mailed within 6-8 weeks after receipt of an approved reimbursement application form and all required documentation.
Do reimbursements apply to used or fleet vehicles?
No. This program applies only to the original purchaser of an eligible new Toyota vehicle sold or leased on a retail basis by an authorized Toyota dealer. Commercial buyers, nonprofit organizations and trust funds are also excluded.
Are factory installed optional equipment or Toyota Accessories eligible for reimbursement?
No. Factory installed optional equipment and/or Toyota Accessories are not eligible for reimbursement under the Toyota Mobility Assistance Program.
Do reimbursements apply to leased vehicles?
Usually. Reimbursements can apply to leased vehicles when a written letter of authorization for the installation of adaptive equipment is obtained from the lessor is submitted with the Reimbursement Application Form. Please note: Not all leasing companies will approve the installation of adaptive equipment, so be sure to check and obtain written approval first. Toyota Financial Services (TFS) will approve only the following types of adaptive equipment on a TFS leased vehicle:
- Hand controls
- Left foot accelerator
- Wheelchair/scooter lift
- Turning automotive seating
Please contact the Toyota Financial Services' Customer Service Center at (800) 874-8822 for written approval and ask for form OMS 6622.
Can a reimbursement be applied to the purchase or lease price of a new vehicle?
No. Reimbursements are made only to the customer after the adaptive equipment is installed and paid for. Technically it is a reimbursement, not a rebate.
What is the address and phone number for the Toyota Mobility Program?
Toyota Brand Engagement Center
c/o Toyota Motor North America, Inc.
P.O Box 259001 - Mobility
Plano, TX 75025-9001
(800) 331-4331 or (800) 443-4999 - TTY
Are mobility ramp vans available at Toyota dealerships?
Mobility ramp vans are sold through separate mobility dealers but Toyota has partnerships with BraunAbility and Vantage Mobility International (VMI). Your local Toyota dealer will be able to assist in the purchase process by referring you to a mobility partner in your area.