Toyota Mobility is a program designed to address the transportation needs of people with a disability or who have a family member with a mobility issue. The program provides information, financial assistance, and access to mobility solutions to meet your needs.

Financial assistance includes customer cash assistance up to $1,000 to supplement the cost of required adaptive equipment and extended-term financing up to 96 months for the vehicle and adaptive equipment through Toyota Financial Services.

Our mobility solutions fall into two main categories: wheelchair-accessible Siennas and other adaptive mobility equipment which can be installed on other Toyota cars, SUVs, and trucks.

Toyota Mobility assistance is available to any original purchaser or lessee of any new Toyota vehicle and applies to adaptive mobility equipment purchased within the first 12 months of the customer's vehicle delivery date.

Toyota Mobility solutions are customized to meet your individual needs—one size does not fit all. Your Toyota dealer can explain options and refer you to their mobility dealer partner. If you’re unsure of the specific equipment you need, Toyota Mobility recommends that you contact a driver assessment specialist in your area to identify the adaptive equipment best suited to meet your individual needs.

 

Yes, assistance is available through Toyota Financial Services and participating Toyota dealers upon credit approval. Toyota Financial Services provides flexible, extended-term financing for persons with physical disabilities, or their families, for purchasing a new Toyota vehicle with the installed adaptive equipment (including installation costs). Please visit our Financial Assistance page for details on our reimbursement program as well as the VA Auto Grant Program offered to some veterans.

There’s a printable PDF form on this website. You can also get a form by emailing info@toyotamobility.com.

Please refer to page 3 of the Reimbursement Application Form.

No. This program applies only to the original purchaser of an eligible new Toyota vehicle sold or leased on a retail basis by an authorized Toyota dealer. Commercial buyers, nonprofit organizations and trust funds are also excluded.

No. Neither factory-installed optional equipment nor Toyota Accessories are eligible for reimbursement under the Toyota Mobility Assistance Program.

Usually. Reimbursements can apply to leased vehicles when a written letter of authorization for the installation of adaptive equipment is obtained from the lessor is submitted with the Reimbursement Application Form.

Please note, not all leasing companies will approve the installation of adaptive equipment, so be sure to check and obtain written approval first. Toyota Financial Services (TFS) will approve only the following types of adaptive equipment on a TFS leased vehicle:

·       Hand controls

·       Left foot accelerator

·       Wheelchair/scooter lift

·       Turning automotive seating

Please contact Toyota Financial Services’ Customer Service Center at (800) 874-8822 for written approval and ask for form OMS 6622.

No. Reimbursements are made only to the customer after adaptive equipment is installed and paid for. It is a reimbursement, not a rebate.

Reimbursement must be applied for by the original vehicle purchaser within 90 days of the completion of the adaptive equipment installation. Equipment installation must be completed within 12 months of the new Toyota vehicle delivery date.

Payment to the individual Mobility Assistance Program customer will be mailed within 6-8 weeks after receipt of an approved reimbursement application form and all required documentation.

While Toyota has partnerships with BraunAbility and Vantage Mobility International (VMI), mobility ramp vans are sold through separate mobility dealers. Your local Toyota dealer can assist in the purchase process by referring you to a mobility partner in your area.

You can send email to info@toyotamobility.com or write us at Toyota Brand Engagement Center, c/o Toyota Motor North America, Inc., PO Box 259001-Mobility, Plano, TX 75025-9001.